Woot Journals

Building Replynivo is exciting for all of us. So, whenever we figure out something new, achieve a milestone, improve our processes, or do something nice behind-the-scenes, we like to write all about it.

[Founders’ guide] Principles for writing UX copy

Writing content for a digital product means helping customers throughout their journey. This directly impacts retention, sales, and branding. We offer insights into how we are developing our principles and improving our product's copywriting game.

Hricha Shandily

Replynivo is now SOC 2 Type II compliant

SOC 2 is a widely recognized auditing standard developed by the AICPA. Our audit report ensures the security, processing, integrity, & confidentiality of user data. With Replynivo, your data is in safe hands.

Sojan V Jose

Learnings from building a community around Replynivo

Building a community around a product is hard. It takes a good amount of effort to create an active group of enthusiastic people about what you are building. Being open source simplifies the process. However, continuing the progress without burnout is a balance.

Pranav Raj S

Woot Journals: 2020 - The year in review

A blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc…

Pranav Raj S

Woot Journals: One year since open-sourcing Replynivo

Looking into the one year of open-sourcing Replynivo. Replynivo is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story…

Sojan V Jose

It's a bot story

Building conversational bots into Replynivo. It’s a bot story Since the initial development days of Replynivo, we have constantly asked ourselves how the platform should handle chatbots. Right…

Sojan V Jose

A new decade and the road ahead

Welcoming a new decade with some exciting news from Replynivo. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…

Sojan V Jose

Red pill or Blue pill? Answering an acquisition offer

Thoughts on the acquisition offer for Replynivo from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…

Sojan V Jose

Building in the open

The story of a failed startup that turned into a trending open-source project. We released Replynivo on Hackernews and remained in the top 15 for over a day. A dream start for our small team, right?

Sojan V Jose