Multi-channel chat with an AI agent and copilot and broader channel coverage
JivoChat handles basic multi-channel chat well, but it sells its AI Assistant and WhatsApp as paid modules and has no self-hosted option. Replynivo gives you Captain AI, broader channel coverage on every paid plan, and the flexibility to self-host.
- Captain AI agent and copilot for customer answers, reply drafts, and summaries
- WhatsApp, LINE, TikTok, and SMS included on every paid plan
- SLA policies, plus SAML SSO and audit logs on the Enterprise plan
- Active community with 37k+ GitHub stars
- Open source - inspect, modify, and self-host the code
At a glance
AI copilot
- Replynivo
- Yes
- JivoChat
- Paid add-on
WhatsApp & Telegram
- Replynivo
- Yes
- JivoChat
- WhatsApp add-on
Free plan
- Replynivo
- Yes
- JivoChat
- Yes
Self-hosted option
- Replynivo
- Yes
- JivoChat
- No
Open source
- Replynivo
- Yes
- JivoChat
- No
Feature comparison
See how Replynivo and JivoChat compare across key features.
| Feature | Replynivo | JivoChat |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Add-on | |
| Instagram DMs | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | Yes |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | No |
| AI & Automation | ||
| AI copilot for agents | Yes | Add-on |
| AI-powered replies | Yes | Add-on |
| Chatbots / bot builder | Yes | Priced separately |
| Automation rules | Yes | Partial |
| Canned responses | Yes | Yes |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | No |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | No |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | No |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from JivoChat
Common pain points that lead teams to explore alternatives.
AI sold as separate modules
JivoChat lists its AI Assistant as a paid module and prices its AI Agent separately. Replynivo's Captain is an AI agent and copilot on every paid plan, billed in credits.
WhatsApp is a paid module
JivoChat sells WhatsApp as a separate paid module, while Instagram, Facebook, and Telegram are on its free plan. Replynivo includes every messaging channel on every paid plan.
No self-hosting option
JivoChat is cloud-only. If you need to run customer support software on your own infrastructure, Replynivo is the open-source alternative that makes this possible.
Enterprise controls not listed
JivoChat's pricing page does not list SLA policies, SAML SSO, or audit logs. Replynivo offers SLA policies, plus SAML SSO and audit logs on the Enterprise plan.
How Replynivo is different
What makes Replynivo the right choice over JivoChat.
Captain AI agent and copilot
AI drafts replies, detects customer intent, and summarizes long conversation threads. Captain also works as an AI agent that answers customers directly.
Messaging channels on every paid plan
WhatsApp, LINE, TikTok, SMS, and more are included on every paid plan. JivoChat sells WhatsApp as a separate paid module.
Enterprise-ready
SLA management and custom data retention, plus SAML SSO, custom roles, and audit logs on the Enterprise plan as your team scales.
Built-in CRM workspace
Contact profiles, custom attributes, segments, and notes - a proper CRM workspace for managing customer relationships.
Self-host for data control
Deploy on your own servers with Docker or Helm. Keep customer data in your data center for compliance or privacy.
Fully open source
MIT-licensed with 37k+ GitHub stars. Audit the code, contribute features, or build custom integrations.
Common questions
Answers to frequently asked questions about switching from JivoChat to Replynivo.
How does Replynivo compare to JivoChat for multi-channel support?
Replynivo includes WhatsApp, LINE, TikTok, and SMS on every paid plan, where JivoChat sells WhatsApp as a separate module. Replynivo is also open source and can be self-hosted.
Can I self-host Replynivo unlike JivoChat?
Yes. Replynivo offers official Docker images and Helm charts for self-hosted deployments. JivoChat is cloud-only with no self-hosting option.
Does Replynivo have a CRM like JivoChat?
Yes. Replynivo includes a CRM workspace with contact profiles, notes, custom attributes, and segments. It integrates with external CRMs via API and webhooks.
Is JivoChat's free plan better than Replynivo's?
JivoChat's free plan supports more agents and includes Facebook, Instagram, and Telegram, with AI sold separately. Replynivo's free plan supports 2 agents on live chat, and paid plans from $699/agent/mo add 12+ messaging channels. The right choice depends on whether you want a hosted free tier or an open-source platform you can self-host.
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Switching from JivoChat?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.