A Crisp alternative you can self-host, with per-agent pricing
Crisp is a solid chat-first tool, priced per workspace, with WhatsApp and Instagram starting on its Essentials plan and no self-hosted edition. Replynivo includes messaging channels on every paid plan, adds Captain as an AI agent and copilot, and gives you the flexibility to self-host.
- WhatsApp, Telegram, LINE, TikTok included on every paid plan
- Captain AI agent and copilot for customer answers, reply drafts, and summaries
- SLA policies, plus SAML SSO and audit logs on the Enterprise plan
- Self-host on your infrastructure - Crisp doesn't offer this
- Open-source code you can inspect, modify, and contribute to
At a glance
WhatsApp & Telegram
- Replynivo
- Yes
- Crisp
- Paid plans
AI copilot
- Replynivo
- Yes
- Crisp
- Paid plans
Free plan
- Replynivo
- Yes
- Crisp
- Yes
Self-hosted option
- Replynivo
- Yes
- Crisp
- No
Open source
- Replynivo
- Yes
- Crisp
- No
Feature comparison
See how Replynivo and Crisp compare across key features.
| Feature | Replynivo | Crisp |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Essentials+ | |
| Instagram DMs | Yes | Essentials+ |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | Paid plan |
| LINE | Yes | Essentials+ |
| SMS | Yes | Essentials+ |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Paid plan |
| AI-powered replies | Yes | Paid plan |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | No |
| CSAT reports | Yes | Paid plan |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | No |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Crisp
Common pain points that lead teams to explore alternatives.
Channels gated behind higher plans
WhatsApp and Instagram on Crisp start on the Essentials plan, the third of its five tiers. Replynivo includes every messaging channel on every paid plan, with no tier upgrades.
Limited enterprise features
Growing teams need SLA policies, audit logs, and SAML SSO as they scale. Replynivo offers SLA management, with SSO, custom roles, and audit logs on the Enterprise plan.
No self-hosting option
Crisp is cloud-only. If your team needs to keep customer data on your own servers - for compliance, latency, or data residency - that is not an option. Replynivo gives you full self-hosting with Docker and Helm charts.
Closed-source code
You can't audit Crisp's codebase, customize it beyond their API, or contribute to its development. Replynivo is fully open source with 37k+ GitHub stars and an active contributor community.
How Replynivo is different
What makes Replynivo the right choice over Crisp.
Messaging channels on every paid plan
WhatsApp, Telegram, LINE, TikTok, and SMS are all included on every paid plan. Crisp adds WhatsApp, Instagram, and SMS from its Essentials plan.
Captain AI agent and copilot
Captain drafts replies, detects intent, and summarizes conversations, billed in credits that come with paid plans.
Enterprise-ready
SLA management and custom data retention, plus SAML SSO, custom roles, and audit logs on the Enterprise plan. Replynivo grows with your team.
Active community
Thousands of contributors and users on GitHub and Discord. Get help, share ideas, and shape the product roadmap.
True open source
MIT-licensed code with 37k+ GitHub stars. Fork it, extend it, or submit a pull request. Total transparency.
Deploy anywhere
Run Replynivo on AWS, GCP, Azure, DigitalOcean, or your own hardware. Crisp is strictly cloud - there's no alternative.
Common questions
Answers to frequently asked questions about switching from Crisp to Replynivo.
Is Replynivo a good Crisp alternative for self-hosting?
It's the strongest option. Crisp doesn't offer self-hosting at all. Replynivo provides official Docker images, Helm charts, and detailed deployment docs for running on your own infrastructure.
How does Replynivo pricing compare to Crisp?
Replynivo uses per-agent pricing starting free. Crisp uses flat-rate workspace pricing. For small teams, both can be affordable. For larger teams, Replynivo's per-agent model gives you more control over costs, and the free plan covers live chat for 2 agents.
Does Replynivo have a co-browsing feature like Crisp?
Replynivo doesn't include co-browsing natively, but it integrates with tools that do. Replynivo focuses on channel breadth, Captain AI, self-hosting, and enterprise controls.
Can I migrate from Crisp to Replynivo?
Yes. Export your Crisp data and import it into Replynivo via the REST API. The conversation model maps well between the two platforms.
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Switching from Crisp?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.