One product for all channels instead of juggling Freshworks modules
Freshchat is the messaging product in the Freshworks lineup. It can now connect a support mailbox, but ticketing lives in Freshdesk or Freshdesk Omni and CRM in Freshsales, each on its own plan. Replynivo gives you live chat, email, social, messaging, and an AI agent and copilot in a single product with simple per-agent pricing.
- All channels in one product, no separate modules to buy
- Simple per-agent pricing, no per-contact or per-resolution fees
- Captain AI agent and copilot on paid plans, billed in credits
- Built-in knowledge base and help center
- Self-host for complete data sovereignty
At a glance
Messaging channels
- Replynivo
- Yes
- Freshchat
- Paid plans + apps
AI copilot
- Replynivo
- Yes
- Freshchat
- Add-on; Pro+
Free plan
- Replynivo
- Yes
- Freshchat
- Yes
Self-hosted option
- Replynivo
- Yes
- Freshchat
- No
Open source
- Replynivo
- Yes
- Freshchat
- No
Feature comparison
See how Replynivo and Freshchat compare across key features.
| Feature | Replynivo | Freshchat |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Paid plan | |
| Instagram DMs | Yes | Paid plan |
| Facebook Messenger | Yes | Paid plan |
| Telegram | Yes | Paid app |
| LINE | Yes | Paid plan |
| SMS | Yes | Paid plan |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Add-on; Pro+ |
| AI-powered replies | Yes | Add-on; Pro+ |
| Chatbots / bot builder | Yes | Session packs |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | Yes |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | Yes |
| API access | Yes | Yes |
Why teams switch from Freshchat
Common pain points that lead teams to explore alternatives.
Fragmented product suite
Freshchat handles messaging and can pull in a support mailbox, but ticketing sits in Freshdesk and CRM in Freshsales, each on its own plan. Replynivo keeps conversations, help center, and contacts in one product.
AI sessions are billed on top
Freshchat is priced per agent, with Freddy AI Agent sessions beyond the included allowance sold in packs and Freddy AI Copilot as a per-agent add-on. Replynivo uses straightforward per-agent pricing with Captain credits included in paid plans.
No self-hosting option
Freshchat is cloud-only with no option for on-premise deployment. Teams with data residency requirements have no alternative.
Telegram and TikTok are not native
Freshchat covers web, mobile, WhatsApp, Instagram, Messenger, LINE, and SMS, with Telegram through a marketplace app. Replynivo supports Telegram and TikTok natively, alongside the rest.
How Replynivo is different
What makes Replynivo the right choice over Freshchat.
Unified platform
Live chat, email, social, and messaging in one product. No need for separate modules or SKUs.
Simple per-agent pricing
Flat per-agent pricing, published for every plan. All messaging channels included on every paid plan.
Captain AI agent and copilot
Captain helps agents write faster with reply suggestions, intent signals, and quick recaps of long conversations.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, Facebook, email, and more. All on paid plans.
Self-host anywhere
Run the whole platform on your own servers if you need to. Freshchat is cloud-only.
Open source codebase
MIT-licensed source code you can inspect, modify, and contribute to. You always own your data and can move off if needed.
Common questions
Answers to frequently asked questions about switching from Freshchat to Replynivo.
Is Freshchat the same as Freshdesk?
No. Freshchat is a separate product focused on messaging and live chat, while Freshdesk handles ticketing. Freshworks bundles the two as Freshdesk Omni, and CRM is a separate product, Freshsales. Replynivo combines these capabilities in one product.
Does Replynivo support chatbot integrations like Freshchat?
Yes. Replynivo integrates with Dialogflow for chatbot flows and includes Captain AI for automated responses, reply drafting, and conversation summaries.
Can I migrate from Freshchat to Replynivo?
Replynivo offers CSV import for contacts and conversations. For larger migrations, the REST API allows programmatic data transfer from Freshchat.
Does Replynivo work with mobile apps like Freshchat?
Yes. Replynivo offers native mobile SDKs for iOS and Android, plus a React Native SDK. You can embed in-app messaging just like Freshchat.
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Switching from Freshchat?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.