Omnichannel support that goes beyond B2B Slack ticketing
Pylon excels at B2B support in Slack and Teams and has added WhatsApp and Telegram, but not Instagram, Facebook, TikTok, or LINE. Replynivo covers those alongside WhatsApp, Telegram, email, and live chat - with an AI agent and copilot, published pricing, and a free plan to start.
- 12+ channels including Instagram, Facebook, TikTok, and LINE that Pylon lacks
- Captain AI agent and copilot on paid plans, billed in credits
- Free plan on live chat, messaging channels on paid plans - with every price published on the website
- Self-host on your infrastructure for complete data sovereignty
- Open source with 37k+ GitHub stars - full code transparency
At a glance
12+ channels
- Replynivo
- Yes
- Pylon
- No
AI copilot
- Replynivo
- Yes
- Pylon
- Add-on; Pro+
Free plan
- Replynivo
- Yes
- Pylon
- No
Self-hosted option
- Replynivo
- Yes
- Pylon
- No
Open source
- Replynivo
- Yes
- Pylon
- No
Feature comparison
See how Replynivo and Pylon compare across key features.
| Feature | Replynivo | Pylon |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Yes | |
| Instagram DMs | Yes | No |
| Facebook Messenger | Yes | No |
| Telegram | Yes | Yes |
| LINE | Yes | No |
| SMS | Yes | Yes |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Add-on; Pro+ |
| AI-powered replies | Yes | Add-on; Pro+ |
| Chatbots / bot builder | Yes | Bundle / plan dependent |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | No |
| Team reports | Yes | Yes |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Pylon
Common pain points that lead teams to explore alternatives.
Fewer consumer messaging channels
Pylon focuses on Slack, Teams, and email, and also connects WhatsApp, Telegram, and Discord. It does not list Instagram, Facebook, TikTok, or LINE. If your customers reach out on those channels, you need a separate tool.
Phone sold separately
Pylon publishes seat prices for its Professional and Advanced plans and quotes Enterprise. Phone is a paid add-on on every plan. Replynivo includes its messaging channels on every paid plan.
Closed source and cloud-only
No option to self-host or inspect the source code. You are fully dependent on Pylon for data handling, uptime, and feature development.
B2B-only design limits flexibility
Pylon is built specifically for B2B SaaS support. If you serve both business and consumer customers, or need a general-purpose support platform, the narrow focus becomes a limitation.
How Replynivo is different
What makes Replynivo the right choice over Pylon.
True omnichannel
WhatsApp, Instagram, Telegram, TikTok, SMS, LINE, and more alongside web chat and email. Pylon does not list Instagram, Facebook, TikTok, or LINE.
Captain AI agent and copilot
Captain AI drafts replies, detects intent, and summarizes conversations. Available on paid plans and billed in credits.
Free plan to start
Two agents on live chat at no cost. No credit card, no minimum seats, no demo call to get started.
Transparent pricing
Simple per-agent pricing from free to $2,199/agent/month, published on the website. Captain is billed in credits on paid plans.
Flexible for any team type
Supports B2B, B2C, e-commerce, and mixed customer bases. Not locked into a B2B-only workflow.
Open source and self-hosted
Full source code access with 37k+ GitHub stars. Deploy on your own servers for data sovereignty.
Common questions
Answers to frequently asked questions about switching from Pylon to Replynivo.
Does Replynivo support Slack and Teams like Pylon?
Replynivo integrates with Slack for internal notifications and conversation management. For customer-facing Slack support, Replynivo offers API channels that can bridge Slack conversations into your unified inbox.
Can Replynivo handle B2B support workflows?
Yes. Replynivo supports team-based routing, SLA management, contact segmentation with custom attributes, and account-level conversation history - all core B2B support needs.
How does Replynivo pricing compare to Pylon?
Replynivo starts free with 2 agents on live chat. Paid plans from $699/agent/mo add messaging channels and go up to $2,199/agent/month. Pylon publishes seat prices for Professional and Advanced, quotes Enterprise, and sells Phone as a paid add-on.
Does Replynivo offer AI features like Pylon?
Yes. Captain AI provides reply drafting, conversation summaries, label suggestions, and automated responses. It is available on paid plans and billed in credits.
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Switching from Pylon?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.