[{"data":1,"prerenderedAt":38},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/v2-2-0":4,"blogPosts-v2-2-0":5,"featurePages":37},null,[],{"slug":6,"id":7,"uuid":8,"title":9,"html":10,"comment_id":7,"feature_image":3,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":3,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":16,"reading_time":34,"access":35,"comments":11,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":36,"meta_description":3,"email_subject":3,"frontmatter":3,"feature_image_alt":3,"feature_image_caption":3},"v2-2-0","620cf2234b8f26503f72dc09","e93116e1-cd9f-4813-879a-7d1f1bded97e","v2.2.0","\u003Cp>Hello everyone, \u003Cbr>\u003Cbr>We have released a new version of Chatwoot with the following updates.\u003C/p>\u003Ch3 id=\"%F0%9F%94%8B-automation-beta\">🔋 Automation (Beta)\u003C/h3>\u003Cp>The latest release would let you automate repetitive tasks easily, allowing you to be productive. Automation would run on an event like a conversation is created, or a new message is created in the conversation. You can select one or more actions on automation to be executed based on certain conditions.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/02/automations-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1581\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/02/automations-1.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/02/automations-1.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/02/automations-1.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w2400/2022/02/automations-1.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%8C%9F-create-conversation-filters\">🌟 Create conversation filters\u003C/h3>\u003Cp>The new version of Chatwoot allows you to filter conversations based on conversation attributes like status, assignee, team, etc. In addition, the filters accept Custom Attributes defined for a conversation, helping you build workflows for your team. Read more about the custom attributes \u003Ca href=\"/docs/user-guide/features/custom-attributes/\">here\u003C/a> and conversation filters \u003Ca href=\"/docs/product/others/advanced-conversation-filters/\">here\u003C/a>.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/02/custom-attributes-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1304\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/02/custom-attributes-1.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/02/custom-attributes-1.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/02/custom-attributes-1.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w2400/2022/02/custom-attributes-1.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%9D-email-signature\">📝 Email Signature\u003C/h3>\u003Cp>We have launched a signature option for the email channel. You can update your signature on your profile and select the signature while sending an email reply.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/02/email-signature-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1203\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/02/email-signature-1.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/02/email-signature-1.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/02/email-signature-1.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/2022/02/email-signature-1.png 2395w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%A2-support-for-interactive-messages\">📢 Support for interactive messages\u003C/h3>\u003Cp>The latest version supports sending interactive messages in the 360Dialog WhatsApp channel.  \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/02/interactive-messages-3.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1203\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/02/interactive-messages-3.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/02/interactive-messages-3.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/02/interactive-messages-3.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/2022/02/interactive-messages-3.png 2395w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%8A-report-improvements\">📊 Report improvements\u003C/h3>\u003Cp>You can now group reports by week and by month in addition to the day filter.\u003C/p>\u003Ch3 id=\"%F0%9F%93%A5-new-sms-channel-bandwidth\">📥 New SMS Channel: Bandwidth\u003C/h3>\u003Cp>We have added support for \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.bandwidth.com/messaging/?ref=www-internal-blog.chatwoot.com\">Bandwidth\u003C/a> SMS messaging. You can connect your Bandwidth account and send/receive messages from Chatwoot.\u003C/p>\u003Ch3 id=\"%F0%9F%93%A6-improvements-in-uploads\">📦 Improvements in uploads\u003C/h3>\u003Cp>You can now configure Direct Uploads in Chatwoot using DIRECT_UPLOADS_ENABLED feature flags. This update also allows the enhancement to send multiple attachments from the agent dashboard.\u003C/p>\u003Cp>\u003Cstrong>Other updates:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Ability to toggle conversation continuity via email for website channel.\u003C/li>\u003Cli>Resolve action for Dialogflow integration\u003C/li>\u003Cli>SSL Verify mode and email encryption settings for SMTP mailboxes\u003C/li>\u003Cli>Vue-router for widget route management\u003C/li>\u003Cli>Numerous bug fixes and enhancements\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ximenasandoval?ref=www-internal-blog.chatwoot.com\">@ximenasandoval\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/shivamsinghchahar?ref=www-internal-blog.chatwoot.com\">@shivamsinghchahar\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/iprithvitharun?ref=www-internal-blog.chatwoot.com\">@iprithvitharun\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/freddy36?ref=www-internal-blog.chatwoot.com\">@freddy36\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/sagararyal?ref=www-internal-blog.chatwoot.com\">@sagararyal\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/hostup?ref=www-internal-blog.chatwoot.com\">@hostup\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/robguthrie?ref=www-internal-blog.chatwoot.com\">@robguthrie\u003C/a>, for the contributions\u003C/p>",false,"public","2022-02-16T12:46:27.000+00:00","2026-07-07T14:02:46.000+00:00","2022-02-21T08:44:42.000+00:00","Chatwoot v2.2 comes with Automations, conversation filters, email signatures, and more. Read on to learn more about this.",[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":3,"visibility":12,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":30},"69f9f0829254f3684b76f52a","Pranav Raj S","pranav","/_mirror/www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":3,"visibility":12,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/v2-2-0/",2,true,"Chatwoot Changelog – v2.2.0 is live!",[],1792898881913]