[{"data":1,"prerenderedAt":39},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/v2-10-0":4,"featurePages":5,"blogPosts-v2-10-0":6},null,[],[],{"slug":7,"id":8,"uuid":9,"title":10,"html":11,"comment_id":8,"feature_image":3,"featured":12,"visibility":13,"created_at":14,"updated_at":15,"published_at":16,"custom_excerpt":17,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":18,"authors":19,"tags":26,"primary_author":33,"primary_tag":34,"url":35,"excerpt":17,"reading_time":36,"access":37,"comments":12,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":10,"meta_description":38,"email_subject":3,"frontmatter":3,"feature_image_alt":3,"feature_image_caption":3},"v2-10-0","63524884730b190d1c2d8877","3c664a52-b7e6-47f6-b141-45b3dfb7af59","[v2.10.0] Draft replies, hotkey preferences, and more","\u003Cp>Hi, there. Chatwoot v2.10 is live. This release focuses on making working with Chatwoot more efficient. Here is a brief of what's new:\u003C/p>\u003Ch3 id=\"%F0%9F%98%A9-never-lose-your-drafted-messages\">😩 Never lose your drafted messages\u003C/h3>\u003Cp>If you're composing a reply or sending a private note to a teammate and leave the screen or even refresh the page––your text will be right where you left it. Chatwoot shall save the data and preserve your unsent messages as drafts.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/10/draft-reply.png\" class=\"kg-image\" alt=\"draft replies in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/draft-reply.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/draft-reply.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/draft-reply.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/draft-reply.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%92%AC-choose-a-hotkey-to-send-messages\">💬 Choose a hotkey to send messages\u003C/h3>\u003Cp>How do you like to send your messages? \u003Ccode>Enter\u003C/code> or \u003Ccode>Cmd/Ctrl+Enter\u003C/code>? \u003C/p>\u003Cp>Whatever your choice is, you have the option of keeping it. Update your Hotkey preference from your \u003Cem>Profile Settings\u003C/em>. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/10/hotkey.png\" class=\"kg-image\" alt=\"hotkeys\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/hotkey.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/hotkey.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/hotkey.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/hotkey.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%E2%9A%A1%EF%B8%8F-shortcut-create-canned-responses-from-the-chat-window\">⚡️ [Shortcut] Create canned responses from the chat window\u003C/h3>\u003Cp>If you have sent a message and realized you want to save it as a \u003Ca href=\"/features/canned-responses/\">canned response\u003C/a>, you can do it instantly. Click on the three dots beside the respective message, and select \u003Cem>\"Add to canned responses\"\u003C/em>. This will open a pop-up for you, where you can give a short code and press \u003Cem>Save\u003C/em>. Your canned response will be created.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2022/10/shortcut-canned-responses.png\" class=\"kg-image\" alt=\"shortcut to add new canned responses in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/shortcut-canned-responses.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/shortcut-canned-responses.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/shortcut-canned-responses.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/shortcut-canned-responses.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%94%86-other-updates-and-improvements\">🔆 Other updates and improvements \u003C/h3>\u003Cul>\u003Cli>Better @mention UI\u003C/li>\u003Cli>Improvements to the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://youtu.be/posSYmbT9H0?t=3566&ref=www-internal-blog.chatwoot.com\">Help Center module\u003C/a>\u003C/li>\u003Cli>Performance improvements\u003C/li>\u003Cli>Numerous API enhancements and bug fixes\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ChamathKB?ref=www-internal-blog.chatwoot.com\">@ChamathKB\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/civilcoder55?ref=www-internal-blog.chatwoot.com\">@civilcoder55\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/KubesDavid?ref=www-internal-blog.chatwoot.com\">@KubesDavid\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/marcelstoer?ref=www-internal-blog.chatwoot.com\">@marcelstoer\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/geophilusd?ref=www-internal-blog.chatwoot.com\">@geophilusd\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/nosovk?ref=www-internal-blog.chatwoot.com\">@nosovk\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/simonpankovski?ref=www-internal-blog.chatwoot.com\">@simonpankovski\u003C/a> for the contributions.\u003C/p>",false,"public","2022-10-21T07:21:40.000+00:00","2026-07-07T13:58:35.000+00:00","2022-10-21T18:07:43.000+00:00","Chatwoot v2.10 focuses on making working with Chatwoot more efficient. Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.","/blog/v2-10-0/",[20],{"id":21,"name":22,"slug":23,"profile_image":24,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":25},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","/_mirror/www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",[27],{"id":28,"name":29,"slug":29,"description":30,"feature_image":3,"visibility":13,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":31,"url":32},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":21,"name":22,"slug":23,"profile_image":24,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":25},{"id":28,"name":29,"slug":29,"description":30,"feature_image":3,"visibility":13,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":31,"url":32},"https://www-internal-blog.chatwoot.com/v2-10-0/",1,true,"Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.",1792898887090]