[{"data":1,"prerenderedAt":37},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/v1-20-0":4,"blogPosts-v1-20-0":5,"featurePages":36},null,[],{"slug":6,"id":7,"uuid":8,"title":9,"html":10,"comment_id":7,"feature_image":3,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":3,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":3,"tags":16,"authors":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"email_subject":3,"frontmatter":3,"feature_image_alt":3,"feature_image_caption":3},"v1-20-0","6142052d4b8f26503f72d827","f0226367-e746-48a1-8f68-fe5e0f10468a","v1.20.0","\u003Cp>We have released a new version of Chatwoot v1.20.0 with the following updates.\u003C/p>\u003Ch3 id=\"%F0%9F%94%A5-new-channels-line-telegram\">🔥 New Channels: Line & Telegram \u003C/h3>\u003Cp>We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Group-2-1-.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1782\" height=\"978\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Group-2-1-.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Group-2-1-.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2021/09/Group-2-1-.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Group-2-1-.png 1782w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%A4%A1-csat-surveys-for-every-channel\">🤡 CSAT surveys for every channel\u003C/h3>\u003Cp>You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback. \u003C/p>\u003Cp>A example on how it works on twitter is shown below.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Bitmap.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1682\" height=\"348\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Bitmap.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Bitmap.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2021/09/Bitmap.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Bitmap.png 1682w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1402\" height=\"1114\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png 1402w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%92%AC-send-mms-via-twilio\">💬 Send MMS via Twilio\u003C/h3>\u003Cp>Chatwoot now supports sending Multimedia message via Twilio API.\u003C/p>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%8E%A8-updated-mention-notification-emails\">🎨 Updated mention notification emails\u003C/h3>\u003Cp>Earlier the mention notification emails didn't have the message content. We have updated the design to include the message content as well.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1178\" height=\"656\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png 1178w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%9B%A0-bug-fixes-improvements\">🛠 Bug fixes & Improvements:\u003C/h3>\u003Cul>\u003Cli>For emails forwarded from Google Groups, Google rewrites the FROM address to the group email and the original email will be available under X-Original-Sender. The new update would handle this case.\u003C/li>\u003Cli>Added the APIs and UI for custom attributes schema. (upcoming feature)\u003C/li>\u003Cli>Added the ability to remove Inbox avatar.\u003C/li>\u003Cli>Update the design of the web-widget for WCAG 2.0 compliance. Thanks to @koudshoorn for the PR.\u003C/li>\u003Cli>Added multiline support for the greeting messages.\u003C/li>\u003Cli>Support more special characters in the password.\u003C/li>\u003Cli>You can now pop out the reply box to write longer text messages.\u003C/li>\u003Cli>Added fix for rendering issues with email messages. The entire HTML would be rendered in the messages with option to view the Quoted text.\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/wilso199?ref=www-internal-blog.chatwoot.com\">@wilso199\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/koudshoorn?ref=www-internal-blog.chatwoot.com\">@koudshoorn\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/SanjuSudheerM?ref=www-internal-blog.chatwoot.com\">@SanjuSudheerM\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/noobnooc?ref=www-internal-blog.chatwoot.com\">@noobnooc\u003C/a> for the contributions\u003C/p>",false,"public","2021-09-15T14:37:33.000+00:00","2026-07-07T14:03:55.000+00:00","2021-09-16T07:04:26.000+00:00",[17],{"id":18,"name":19,"slug":19,"description":20,"feature_image":3,"visibility":12,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":21,"url":22},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[24],{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":29},"69f9f0829254f3684b76f52a","Pranav Raj S","pranav","/_mirror/www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":29},{"id":18,"name":19,"slug":19,"description":20,"feature_image":3,"visibility":12,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":21,"url":22},"https://www-internal-blog.chatwoot.com/v1-20-0/","We have released a new version of Chatwoot v1.20.0 with the following updates.\n\n🔥 New Channels: Line & Telegram \nWe have added native support for Line and Telegram in v1.20.0. As of now, text\nmessages are supported, we will be adding support for images/files in the\nupcoming releases.\n\n\n\n🤡 CSAT surveys for every channel\nYou can now opt to send a Customer satisfaction surveys on every channel once\nthe conversation is resolved. The user would receive a link where they can\nregister their feedback.",2,true,[],1792898881695]