[{"data":1,"prerenderedAt":46},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/tiktok-channel":4,"featurePages":5,"blogPosts-tiktok-channel":6},null,[],[],{"slug":7,"id":8,"uuid":9,"title":10,"html":11,"comment_id":8,"feature_image":12,"featured":13,"visibility":14,"created_at":15,"updated_at":16,"published_at":17,"custom_excerpt":18,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":3,"tags":19,"authors":26,"primary_author":38,"primary_tag":39,"url":40,"excerpt":18,"reading_time":41,"access":42,"comments":13,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":43,"meta_description":44,"email_subject":3,"frontmatter":3,"feature_image_alt":3,"feature_image_caption":45},"tiktok-channel","699ac07d4a1c2004e083a987","9cb21145-d967-4c0f-916e-c2716eb9aeb7","Introducing TikTok Channel","\u003Cp>Connect your TikTok Business Account to Chatwoot and manage all your TikTok DMs right from your Chatwoot dashboard — no more switching between apps.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"/_mirror/www-internal-blog.chatwoot.com/content/images/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"928\" srcset=\"/_mirror/www-internal-blog.chatwoot.com/content/images/size/w600/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 600w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1000/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 1000w, /_mirror/www-internal-blog.chatwoot.com/content/images/size/w1600/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 1600w, /_mirror/www-internal-blog.chatwoot.com/content/images/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"whats-included\">What's included\u003C/h3>\u003Cp>\u003Cstrong>Easy setup in minutes\u003C/strong>: Connect your TikTok Business Account with just a few clicks. Head to Settings → Inboxes → Add Inbox, choose TikTok, and authorize access. That's it — your TikTok DMs will start flowing into Chatwoot.\u003C/p>\u003Cp>\u003Cstrong>Real-time messaging\u003C/strong>\u003Cbr>When a customer sends you a direct message on TikTok, it appears instantly in your Chatwoot dashboard. Reply directly from Chatwoot, and your response is delivered back to TikTok.\u003C/p>\u003Cp>\u003Cstrong>Rich message support\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Send and receive text messages\u003C/li>\u003Cli>Send and receive images\u003C/li>\u003Cli>View shared TikTok posts directly in conversations\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>TikTok profiles at a glance\u003C/strong>\u003Cbr>See your customer's TikTok username and profile picture right in the contact panel. Click through to view their TikTok profile whenever you need more context.\u003C/p>\u003Cp>\u003Cstrong>Team collaboration\u003C/strong>\u003Cbr>Assign TikTok conversations to specific agents or teams, add private notes, use labels, and leverage all the workflow tools you already use in Chatwoot. \u003C/p>\u003Cp>\u003Cstrong>Notes:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Customers need to message you first to start a conversation.\u003C/li>\u003Cli>You have a 48-hour window to reply after the customer's last message.\u003C/li>\u003Cli>Some message types (like stickers) aren't supported yet. These will show a note suggesting that you should check the TikTok app.\u003C/li>\u003Cli>A TikTok Business Account in an eligible region is required.\u003C/li>\u003Cli>Available on all the paid plans starting today.\u003C/li>\u003C/ul>\u003Cp>Please check the guide \u003Ca href=\"/hc/user-guide/articles/1769595702-how-to-setup-a-tik_tok-channel/\" rel=\"noreferrer\">here\u003C/a>.\u003C/p>","/_mirror/www-internal-blog.chatwoot.com/content/images/2026/02/tiktok-channel.png",false,"public","2026-02-22T08:38:21.000+00:00","2026-07-07T13:47:56.000+00:00","2026-02-22T08:42:36.000+00:00","Manage TikTok DMs with smoother operations",[20],{"id":21,"name":22,"slug":22,"description":23,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":24,"url":25},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[27],{"id":28,"name":29,"slug":30,"profile_image":31,"cover_image":32,"bio":33,"website":34,"location":35,"facebook":3,"twitter":36,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":37},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","/_mirror/www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","/_mirror/www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":28,"name":29,"slug":30,"profile_image":31,"cover_image":32,"bio":33,"website":34,"location":35,"facebook":3,"twitter":36,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":37},{"id":21,"name":22,"slug":22,"description":23,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":24,"url":25},"https://www-internal-blog.chatwoot.com/tiktok-channel/",1,true,"TikTok Channel","TikTok as a new channel, along with reliability and reporting improvements across the platform.\n","\u003Cspan style=\"white-space: pre-wrap;\">tiktok\u003C/span>",1792898883946]